Job Title:                           Client Service Associate (CSA)
Reports To:                      VP Sales and Marketing

Kirk Marketing is growing and we’re seeking an experienced customer service specialist to help service our expanding client base.

Working out of our Richmond, BC office you will support Account Directors and Project Managers with the technical planning and execution of direct mail and print projects. Your expertise in print and direct mail will be critical to driving your outstanding service – both to external and internal clients.

Major Responsibilities…

• Manage client workflow (input orders, job scheduling, documentation)
• Provide dedicated support to Project Managers
• Coordinate all necessary resources to meet client timelines and requirements
• Maintain up-to-date knowledge of company services
• Provide exceptional customer service to both internal and external clients
• Solve problems and provide constructive solutions timely manner
• Play an active role in our customer’s success.

As the ideal candidate you will…

• Have a minimum of 3 years experience in customer service, inside sales, or sales – preferably within the printing or direct marketing industry.
• Key internal interactions: strategic account manager, production manager, data department, print manager
• Have a 2-year marketing or communications certificate
• Have experience with printing or direct mail
• Possess a sound understanding of marketing & advertising principles
• Possess postal administration knowledge
• Be a Relationship Builder
• Work Efficiently & Adapt as you go
• Be a team player with a fantastic attitude & a sense of humor
• Push yourself for continuous improvement

To apply for this position, please forward your resume and cover letter to info@kirkmarketing.com